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CUSTOMER EXPERIENCE (CX) In English
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CUSTOMER EXPERIENCE (CX) In English

€97,00

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Customer Experience (CX) In English

 

What we will cover during our CX Webinar:

 

  • What is Customer Experience
  • What is the difference between Customer Experience and Customer Service
  • Offering Positive Customer Experience (CX)
  • Negative Customer Experience (CX) & how to understand it
  • How do I offer Experience?
  • Customer Journey within
  • Types of Customers
  • My Customer Experience Practical Toolkit

 

This Webinar/Workshop is ideal for anyone looking to increase his/her Customer experience Skills practically from the first day after the seminar. It is ideal to assess your current situation with your customers. It will help every business and their team to create a Customer Experience Centric System and culture to begin offering CX.

 

CX is the major for creating branding and customer loyalty. Join us in an interactive and practical seminar that will take yourself, your team, your sales, you position and your business to the next level!

 

There is limited seats in the Webinar as it will become tailored to the individuals joining.

 

Trainer Biography:

Sofia Skevofylaka is an Imperial College London Alumni, in Entrepreneurship, Innovation & Management. She is the CCO & CoFounder of Hatzi Filax Group, an Business Training and Consulting & Technology Company which specialized in CX Consulting, HR consulting and upskilling and reskilling workforce. tailored Customer Experience Models for corporations as well as Training around Soft Skills, CX, Leadership and Time Management. They are leading in their sector as they have been awarded the First Gold CX Best Initiative Greek award in the loyalty Awards Greece 2021 by Boussias for CX Culture as well as the Bronze Award in the HR Awards Greece for Upskilling Workforce for CX during the Period Covid-19.

While being the President of the organization DUSA in Scotland, the organization was awarded 4 National Awards for offering the Best Student Experience in Scotland. Sofia Skevofylaka has been featured in multiple media (newspapers and podcasts) including to FT, The Courier UK, BusinessWoman Greece and more.

 

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